Terms & Conditions

1. Natasha Willmore’s/Culpepper & Co’s Role:

1.1. The Services: Natasha Willmore/Culpepper & Co will provide the services described in the Quote/Proposal/Production Estimate as presented. As an assignment develops, it may be that the scope of the required work changes. Where this is the case, Think will seek to discuss it with you at the earliest opportunity in order to agree upon any variations to the scope of the Services and the Quote/Proposal/Production Estimate, which may be necessary.

Authors Corrections. Unless specified in the Quote/Proposal/Estimate, we include 2 rounds of changes on all items following the presentation of an initial concept. Revisions briefed thereafter will be charged according to Natasha Willmore/Culpepper & Co’s standard hourly rate card.

1.2. Information: To maximise Natasha Willmore and Culpepper & Co effectiveness we must work with you as a team. Often Think Creative Agency’s work will be dependent on you (or your other advisers) providing information promptly. To avoid unnecessary verification, Natasha Willmore and Culpepper & Co will assume all information you provide is complete and accurate unless you tell us otherwise.

1.3. Incidentals: Couriers or printed proofs from external printers if required, to be charged to client. 1.4. Termination: Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed.

1.5. Force Majeure: Natasha Willmore and Culpepper & Co shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside Natasha Willmore’s and Culpepper & Co’s reasonable control.

2. Payment Terms:

2.1. Payment Terms: A 50% deposit invoice will be sent on commision of project and shall be settled by bank transfer into Natasha Willmore & Culpepper and Co’s nominated bank account prior to project start date within 14 days of the date on the invoice unless agreed otherwise. The final invoice is payable on project approval/signoff. Natasha Willmore and Culpepper & Co retain ownership of all work until full payment has been made.

2.2. Other Specialist Services: Natasha Willmore and Culpepper & Co’s estimate is exclusive of third-party costs such as photography, illustration, video production, sound recording etc unless otherwise included in the estimate. Natasha Willmore and Culpepper & Co may, unless you instruct us otherwise, seek such specialist services on areas outside our expertise. The costs of such services will be passed on to and will be quoted according.

3. Scoping:

3.1. In most cases, Natasha Willmore and Culpepper & Co will provide an accurate estimate or scoping document which details the functionality in the work we do for our clients, this includes but is not limited to a website, application or marketing campaign. Where the client signs and approves this estimate/scoping document, any changes beyond the scope will be handled as a new update and priced accordingly.

4. Content:

4.1. Content and Images: It is your responsibility to provide us with the required information about your business and marketing objectives. Natasha Willmore and Culpepper & Co takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates. Unless specified otherwise, it is your responsibility to provide all necessary text and graphic materials that make up the content of the work. All content must be supplied in a suitable digital format unless agreed otherwise beforehand. Images should be supplied as jpeg, gif, tif, png or psd format. Text should be supplied as a Microsoft Word document or PDF. Failure to supply material in an easily accessible format may result in additional cost being incurred for retyping text. Where the content which is provided is in a form where a significant amount of copy writing is required, a further charge may be made.

We retain the right to use of all of our creative for marketing purposes (unless otherwise agreed).

4.2. Information for charts, graphs, and infographics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.

4.3. Client supplied images should always be high-res images at 300dpi for print purposes. If they are solely for use on the web, then lower resolution images are acceptable. Natasha Willmore and Culpepper & Co will assume that all images supplied to us are owned by the Client or have been purchased from stock libraries and are licensed to the client for use. We cannot use images taken from Google.

4.4. If you are using images of children or models that you have taken, then we will assume that you have been given the permission to use these images. A model release/agreement is required.

4.5. You grant Natasha Willmore and Culpepper & Co permission to utilise logos and any other company identity for the purposes of creating the project. You agree to indemnify Natasha Willmore and Culpepper & Co from any and all claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.

4.6. Natasha Willmore and Culpepper & Co retain the right to use of all of our creative for marketing purposes (unless otherwise agreed).

5. Confidentiality:

5.1. Confidentiality: Save as required by law, Natasha Willmore and Culpepper & Co will keep your documents and affairs confidential at all times, unless you permit disclosure or the relevant circumstances are already in the public domain. Natasha Willmore and Culpepper & Co may, however, disclose your documents and affairs to:

(i) such of your other service providers as you inform Natasha Willmore and Culpepper & Co are involved in any assignment on which Natasha Willmore and Culpepper & Co is instructed;

(ii) Natasha Willmore and Culpepper & Co’s affiliates or related parties; and

(iii) any other service provider to whom Natasha Willmore and Culpepper & Co may properly delegate aspects of any assignment in order to provide a full range of services to you.

6. Intellectual Property:

6.1. Freedom to use Ideas and IP: Natasha Willmore and Culpepper & Co may develop or use for other clients any ideas, concepts, source code, information or know how reflected in any of the materials provided to you (in whatever form) or otherwise developed during the course of providing services to you.

6.2. Ownership of Materials and Intellectual Property: All products, creative works, plans for designs, unique campaign ideas, slogans, copy themes, preliminary sketches, layouts, copy, artwork, production services, public and other marketing material (whether on paper, or software/hardware, by email or in some other digital format) accepted by Natasha Willmore and Culpepper & Co, shall, upon you paying Natasha Willmore and Culpepper & Co in full for the relevant materials, be your property, except to the extent that any intellectual property rights therein have been reserved by Natasha Willmore and Culpepper & Co or third parties engaged or employed by Natasha Willmore and Culpepper & Co.

6.3. Portfolio Rights. Natasha Willmore and Culpepper & Co retain the right to showcase your project on their website and design portfolio for the sole purpose of promoting our work.

6.4. Working Files and Copyright. Natasha Willmore and Culpepper & Co own the legal copyright of our working files. Working files are our intellectual property and this can be and not limited to design concepts, design elements, infographics, fonts and imagery. Working files are not released as part of our projects. If you wish to be supplied working files, then this needs to be requested and we will supply a quote for this release.

7. Indemnity:

7.1. All services may be used for lawful purposes only. You agree to indemnify and hold Natasha Willmore and Culpepper & Co harmless from any claims resulting from your use of our service that damages you or any other party.

8. Liability:

8.1. Our total liability to you in contract or in tort arising in connection with this contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill or anticipated savings or for any other indirect or consequential loss.

9. Variation:

9.1. Variation: These Terms and Conditions (and/or the contents of any agreement to which they relate) may be varied or superseded at any time by agreement in writing between us. Any such variation shall not affect any rights or obligations of either of us that may already have accrued, unless otherwise specifically agreed.

Please see additional Power Hour terms and conditions.